Frequently asked questions
Booking
How far ahead should I book?
As early as you can for weekends, events and airport runs. Same day works too when a car and chauffeur are free.
Text us about thisCan I change or cancel a ride?
Yes. Text or call us. Changes are free up to 24 hours before pickup.
Text us about thisCan I book for someone else?
Yes. Add their name and number at checkout and we handle everything with them on the day.
Text us about thisIs there a minimum booking?
Point to point rides have no minimum. Hourly bookings start at 3 hours.
Text us about thisAirports
Do you track my flight?
Every flight. Land early or late and your chauffeur is already there.
Text us about thisWhere do we meet at DFW and Love Field?
Baggage claim with a name sign, or curbside if you prefer. You get your chauffeur's name and number before you land.
Text us about thisDo you serve private terminals?
Yes. Planeside or at the FBO, across every private terminal in the Metroplex.
Text us about thisPricing
How is pricing set?
Every ride is quoted upfront by vehicle, distance and time. The price you approve is the price you pay.
Text us about thisIs gratuity included?
You choose gratuity when you book, so nothing is left to settle in the car.
Text us about thisDo you offer corporate billing?
Yes. One monthly invoice for the whole team, with ride details for every trip.
Text us about thisNightlife & Events
Can you get us into a club or table?
Yes. Tell us the night you want and we arrange the door, the table and the ride home.
Text us about thisDo you cover weddings and events?
Yes. We plan routes, timing and cars for the full day, from first look to last song.
Text us about thisCan you arrange a private jet?
Yes. We book the aircraft and the car on both ends, so it feels like one trip.
Text us about thisPrivacy & Security
Do chauffeurs sign confidentiality agreements?
Every one of them. Your name, plans and locations stay with us.
Text us about thisCan I request the same chauffeur?
Yes. Save a favorite and we assign them whenever they are free.
Text us about thisCan you arrange security?
Yes. Licensed protection can ride with you or follow in a second car.
Text us about thisText Us Like
You’d Text a Friend.
A real person answers in minutes. Day or night. Add a stop, push dinner, send the car somewhere new.
VIP Lux DFW- You: Need a car from Love Field at 9:40, then dinner in Uptown.
- VIP Lux DFW: Done. Marcus will be at baggage claim in a black Escalade. Dinner drop at 10:15?
- You: Perfect. And home around midnight.
- VIP Lux DFW: He’ll wait. Just text when you’re ready.